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FAQs

How can we order sweets and pay?

 

you can order from your local distributor or directly through our website from orders and as for paying you can send wire transfer to our bank or pay by visa through fax  .

For people who come to our shop we do accept visa, master card, American express and Diners club

How do I place an order online?

 
  1. Select all item(s) and the quantity for each item and add to your shopping bag. If you change the quantity of an item in your shopping bag, you must click on "Update Shopping Bag." Once you are finished shopping, click on "checkout" to start the order process.
  2. Log into your account or if you are not yet a member and wish to join, click on "register for an Account". If you would rather place your order without logging in or registering, enter your billing information for the credit card you are going to use. Click on "continue."
  3. Enter the shipping information.
  4. Choose your "Shipping Method" and input any special shipping instructions. Click on “continue”.
  5. Choose your payment method (send wire transfer to our bank or pay by visa through fax) and click on “continue”.
  6. Then you will be on the "Order Review & Payment" page. Please review all the information to be sure it is correct. If it is correct, click on "place order". If you need to make changes, please click on the appropriate "change" button and change the information that you wish to change. When you are satisfied with your order information, click on "continue."
  7. You will be directed to an "order receipt" page where you can print your order receipt.

You will receive two emails from us regarding this order. The first email, the Order Receipt and Confirmation will be sent to you within a few minutes. This email includes your order details and your Al - Faisal order number. The second email, the Shipment Confirmation, will be sent to you when your orders ships, this email will give you the tracking information for your order.

How do I cancel an order?

 

If you would like to cancel your order, simply email us your name, address, phone number and order number to orders@alfaisalsweets.com or call us at: +963 11 6624602

Why Al Faisal for food & sweets?         

 

In addition to all kinds of oriental sweets we have one of the most traditional Damascene sweets, Dried fruits, Turkish delights, Nougats, Mann-wal-salwa and ofcourse not forgetting our full readiness for hosting parties special occasions while providing full services and requirements

What types of ingredients are used in Al Faisal sweets?

 

All ingredients we use in our sweets are 100% natural and are free of artificial flavors and preservatives. For a complete list of ingredients for each product please check the product page.

How long will Al Faisal sweets keep their fresh taste?

 

Al Faisal sweets will keep their fresh taste at room temperature for up to two months, as long as they are kept away from heat and humidity. Specifically, the temperature should not exceed 20 degrees Celsius or 68 degrees F and the relative humidity should remain below 60%. Avoid direct sunlight.

Where can we find Al Faisal for food and sweets?

 

Damascus Syria Mazzeh Autostrad

Tel: 00963 11 662 4602 / 662 4603

Fax: 00963 11 6240851

in addition to our distributors listed in contact us